Delivery Periods and Delays

  • Goods purchased on this site will be sent counter to counter, to your nearest post office, via speed services courier and normally within 48 hours after confirmation of payment. Should you require an alternative delivery method then please let us know and we will advise cost of door to door delivery.
  • Delivery of adult toys, games, etc (Except for lingerie) will be +- 2 - 3 working days after confirmation of payment and depended on your location.
  • We will contact you if any of the ordered items are out of stock and if the delivery is going to take longer than expected.
  • We will endeavour to deliver goods within these time periods, but goods are subject to availability.
  • Any dates we specify for the delivery of goods are approximations only and we shall not be liable for any costs, damages, charges, or expenses incurred, caused by any delay in the delivery of the goods.
  • Our failure to meet approximate delivery dates will not be grounds for you to cancel the sale.
  • Some orders may be delivered in more than one drop.
  • We will only deliver goods to the nearest post office specified. If no post office is specified, then the parcel will be sent to the closest post office as per street address specified. A waybill number will be emailed once the parcel is handed in at the post office.
  • You are required to make all the necessary arrangements to collect the goods whenever they are ready for collection.
  • Should you not collect your parcel from the post office within 10 working days after notification, then the parcel will be returned and you will be charged R75.00 for re-sending it back to you.
  • Lingerie and certain other products are subject to availability and delivery can take up to 10 working days.
  • Should the Post Office, Speed Services Courier or any of our Couriers go on strike after the parcel has been handed over to them then there might be delays in getting your parcel to you. This type of labour action is totally out of our control and it will give you no reason whatsoever to cancel the order due to the delays. It will be your responsibillity to liaise directly with the courier company concerned. Please use the tracking number provided when liaising with them.
  • Should it be establish that the parcel has gone missing and not recorevable at all,  we will then institute a claim against the courier company concerned. Once the claim has been settled then we will refund you accordingly. 
  • Lingerie and certain other products are subject to availability and delivery can take up to 10 working days.
  • Should a specific garment or item be discontinued by our suppliers then we will either offer you a replacement item or offer you a full refund. Cash deposits made will be refunded less the cash deposit banking fee.

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